Delivery time depends on your location (country, state, and city)

USA 3-7 business days
Canada 5 -10 business days

Please note that during holidays, shipping time may increase by up to five ADDITIONAL business days.

Valentine's Day
Mother's Day
Father's Day
Christmas

As soon as your order is ready for shipment, we will send you an email with a track number and a photo of the finished product. You can track your parcel using this number at the official USPS website.

The most common reasons why the package cannot be delivered to the recipient:

▪️There may be an issue with your street address that makes delivery impossible.

▪️Road issues, including road construction.

▪️Natural disasters, including downed trees, power lines, broken pipes, etc.

▪️Construction issues, including renovations that limit access to your front door or mailbox.

▪️Unexpected Demand Surges at Postal Service

▪️Other problems that can be difficult to foresee, all of which limit the ability of USPS mail carriers to bring your package home and drop it off for you.

If you haven't received your package in expected delivery terms , please contact us (customercare@universeofhandcrafts.com). We'll do everything we can to help

Please contact us customercare@universeofhandcrafts.com in the next 12 hours after placing the order and let us know what shipping address you like to have instead. We will do our best to assist you before the order is sent. Any corrections made to the order by a customer after purchase is not guaranteed to be made unless a confirmation of receipt is sent.

If you are unsatisfied with your purchase, you may return any unworn and undamaged item to our shop within 30 days of purchase for a refund or exchange. Shipping fees are not refundable.

Personalized items are NOT ELIGIBLE for return or exchange unless there is a defect or a mistake on our part.

The customer is responsible for all shipping charges to and from our shop. We cannot be held responsible for lost packages so we highly recommend insured or priority mail. Please carefully pack and ship the item to:

UNIVERSE OF HANDCRAFTS LLC

7901 4TH ST N, STE 300
ST. PETERSBURG, FL 33702

+16102347513

Yes, the customer is responsible for all shipping charges back to our shop. We cannot be held responsible for any lost packages and therefore suggest to ship with insured or priority mail.

Yes, orders less than 60 days old are under shop warranty and may be repaired or replaced at no cost to the customer.

Give your leather some TLC! Once a week, gently wipe off dust and spots using a soft cloth or brush. It’ll help keep your piece looking fresh and beautiful.

Leather and rain don’t mix well. If the weather looks gloomy, grab an umbrella. If your accessory gets wet, just let it air dry naturally – no heat, no stress.

Avoid leaving your leather item in direct sunlight for long periods, as it can fade. Planning to store it for the season? Tuck it into a dust bag and keep it in a cool, dry place.

We love making items just for YOU!
You’ll find drop-down menus and text boxes on each product page where you can choose your personalization options — like names, initials, dates, or custom text.
Be sure to check the product photos and descriptions for all available options.
If you have a special request, just leave us a note in the box at checkout!

Yes you can — it’s super easy!
All of our leather journals come with refillable paper blocks.
Once you’ve filled up the pages, just remove the old block and insert a new one using the built-in bands inside. You can order extra paper refills https://universeofhandcrafts.com/products/paper-blocks

Yes, within 12 hours of placing your order.
If you need to change anything — like personalization, text, colors, or the shipping address — just email us at customercare@universeofhandcrafts.com and let us know what you’d like to update.
We’ll do our best to take care of it before your order is made and shipped.

Nope — we don’t include receipts or pricing in the package by default, since many of our items are gifts.
If you do need a receipt, feel free to reach out and we’ll send one digitally.

Yes, please let me know the message you'd like to include in the text box on the checkout page. Please limit to 100 characters or less.

If you would like your purchase to be beautifully wrapped as a gift, please select the gift-wrapping option at checkout. This service is available for a small additional fee. Whether it's for a special occasion or a thoughtful surprise, we'll ensure that your gift is presented with care and elegance. If you have any specific requests or preferences for the wrapping, please feel free to contact us.