Delivery time depends on your location (country, state, and city)

USA 3-7 business days
Canada 5 -10 business days

Please note that during holidays, shipping time may increase by up to five ADDITIONAL business days.

Valentine's Day
Mother's Day
Father's Day
Christmas

As soon as your order is ready for shipment, we will send you an email with a track number and a photo of the finished product. You can track your parcel using this number at the official USPS website.

The most common reasons why the package cannot be delivered to the recipient:

▪️There may be an issue with your street address that makes delivery impossible.
▪️Road issues, including road construction.
▪️Natural disasters, including downed trees, power lines, broken pipes, etc.
▪️Construction issues, including renovations that limit access to your front door or mailbox.
▪️Unexpected Demand Surges at Postal Service
▪️Other problems that can be difficult to foresee, all of which limit the ability of USPS mail carriers to bring your package home and drop it off for you.

If you haven't received your package in expected delivery terms , please contact us (customercare@universeofhandcrafts.com). We'll do everything we can to help

Please contact us customercare@universeofhandcrafts.com in the next 12 hours after placing the order and let us know what shipping address you like to have instead. We will do our best to assist you before the order is sent. Any corrections made to the order by a customer after purchase is not guaranteed to be made unless a confirmation of receipt is sent.

If you are unsatisfied with your purchase, you may return any unworn and undamaged item to our shop within 30 days of purchase for a refund or exchange. Shipping fees are not refundable.

Personalized items are not eligible for return or exchange unless there is a defect or a mistake on our part.

The customer is responsible for all shipping charges to and from our shop. We cannot be held responsible for lost packages so we highly recommend insured or priority mail. Please carefully pack and ship the item to:

UNIVERSE OF HANDCRAFTS LLC

7901 4TH ST N, STE 300
ST. PETERSBURG, FL 33702

+16102347513

Yes, the customer is responsible for all shipping charges back to our shop. We cannot be held responsible for any lost packages and therefore suggest to ship with insured or priority mail.

Yes, orders less than 60 days old are under shop warranty and may be repaired or replaced at no cost to the customer.

Take the time each week to wipe away dust and spots with a soft cloth or brush

If rain is forecast, remember to take an umbrella. In case of water ingress on your handbag just dry it in natural conditions .

Keep your bag away from direct sunlight as this can cause fading. If you are planning to leave your bag in storage for an extended period - until next season, store your item in a dust bag .

Our products can be customized just for YOU. We're offering a series of drop-down menus and text boxes with all personalization options available for item that can be completed prior to adding to your cart. Please review all the listing photographs and item descriptions for any Any additional requests can be left in the text box located on the checkout page.

Yes! If you previously bought a photo keychain with us , you can update it with new pictures/texts by purchasing additional slides here

The main feature of all leather journals is that the paper inside is replaceable and you can easily do it yourself once the original paper blocks are finished.
Inside of journal are placed bands that hold paper blocks. All you need is to just remove old paper blocks and add new ones. New blocks you can order here

If you want to make some changes to your order (personalization, text, color, shipping address etc.) contact us customercare@universeofhandcrafts.com in the next 12 hours after placing the order and let us know what would you like to have instead. We will do our best to assist you before the order is sent.

Since many of our order are intended for gifts, unless otherwise requested, we do not include any pricing information within the package.

Yes, please let me know the message you'd like to include in the text box on the checkout page. Please limit to 100 characters or less.

If you would like your purchase to be beautifully wrapped as a gift, please select the gift-wrapping option at checkout. This service is available for a small additional fee. Whether it's for a special occasion or a thoughtful surprise, we'll ensure that your gift is presented with care and elegance. If you have any specific requests or preferences for the wrapping, please feel free to contact us.